Important Salesforce FS-Con-101 Exam Questions

Answer: B

Explanation:

The book appointment action is used to schedule a service appointment based on service objectives and resource availability. Theaction displays a list of potential time slots with service objective scores for each slot. The higher the score, the better the slot meets the service objectives.

Answer: C

Explanation:

A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface. Reference: https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://developer.salesforce.com/docs/atlas.en-us.lightning.meta/lightning/https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_extensions.htm&type=5

Answer: B

Explanation:

This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. Reference:https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Answer: C

Explanation:

This option allows tracking each door lock as a unique product item with its own serial number and inventory location. Reference:https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5

Answer: D

Explanation:

This optionallows setting operating hours for accounts to specify when service can be performed for customers. Reference:https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5