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Salesforce Design and Implement B2B Multi-Cloud Solutions ARC-801 Exam

Attempt the Salesforce Architect practice test and solve real exam-like ARC-801 questions to prepare efficiently and increase your chances of success. Our Salesforce ARC-801 practice questions match the actual Design and Implement B2B Multi-Cloud Solutions exam format, helping you enhance confidence and improve performance. With our ARC-801 practice exam software, you can analyze your performance, identify weak areas, and work on them effectively to boost your final Salesforce Architect exam score.

Vendor:	Salesforce
Exam Name:	Design and Implement B2B Multi-Cloud Solutions
Registration Code:	ARC-801
Related Certification:	Salesforce Architect, Salesforce B2B Solution Architect Certifications
Exam Audience:	Salesforce B2B Solution Architects,

Total Questions

112

Last Updated

06-07-2026

Exam Duration

120 MINUTES

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Question: 1

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.

With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.

Which three recommendations should a Solution Architect make to meet these needs'

Choose 3 answers

ACreatean opportunity when a customer clicks a cross-sell or upsell email link.

BSend automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.

CSet up lead nurturing with Marketing Cloud and automate emails through journeys.

DStop creating leads in Sales Cloud for abandoned carts.

EPut all leads from the abandoned carts in a queue.

Answer: C, D, E

Explanation:

To address the challenges of increasing leads from abandoned carts and the workload on sales representatives, the following recommendations are made:

C) Set up lead nurturing with Marketing Cloud and automate emails through journeys. Automating lead nurturing with targeted journeys allows UC to engage potential customers effectively, providing personalized follow-ups and offers based on their interactions, which can increase conversion rates without adding to the sales team's workload.

D) Stop creating leads in Sales Cloud for abandoned carts. By not automatically creating leads for every abandoned cart, UC can reduce the volume of leads that sales representatives need to follow up on, allowing them to focus on more qualified opportunities.

E) Put all leads from the abandoned carts in a queue. Organizing leads from abandoned carts into a queue allows for better management and prioritization. Sales representatives can then focus on leads with higher potential, based on predefined criteria such as cart value or customer behavior.

These strategies leverage Salesforce's capabilities in Marketing Cloud and Sales Cloud to optimize lead management and sales processes, as supported by Salesforce's documentation on lead management best practices and Marketing Cloud journey automation.

Question: 2

A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.

Which type of architecture diagram should the Solution Architect use?

AMaster Data Management (MDM) Diagram

BReference Architecture Diagram

CLightningPlatform Architecture Diagram

DSolution Architecture Diagram

Answer: D

Explanation:

A Solution Architecture Diagram shows the high-level view of the solution components and how they relate to each other. It also shows the key business capabilities and objectives thatthe solution supports. It does not go into too much detail about the technical implementation or configuration of each component.

A Solution Architecture Diagram can help you communicate the vision and strategy of your multi-cloud solution to the businessexecutives and stakeholders at a high level without overwhelming them with too much technical information.

Question: 3

Universal Containers serves customers globally across two businesses. Each business has its own org for managing itssales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.

What should a Solution Architect propose?

AUse CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.

BUse one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports.

CUse one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports.

DUse CRM Analytics in the primary org and then, in thedashboards, use Salesforce Connect to query the data from the other org.

Answer: A

Explanation:

CRM Analytics (formerly known as Tableau CRM) allows for the creation of powerful dashboards that can incorporate data from multiple Salesforce orgs. By using CRM Analytics with an external connection and creating a dataflow, data from both orgs can be combined into a unified dashboard, providing the global visibility the CEO is requesting. This aligns with Salesforce's guidance on multi-org reporting using CRM Analytics, which enables cross-org data integration and visualization.

Question: 4

Refer to the images below:

Exam Question 4 Exhibit 1

Exam Question 4 Exhibit 2

Exam Question 4 Exhibit 3

As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.

UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.

Whichstrategy should the Solution Architect choose to handle this scenario?

AOption A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

BOption B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener

COption C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

DOption D, utilizing an external ETL tool to batch load the records into Salesforce

Answer: D

Explanation:

Salesforce CPQ is an extension of the Salesforce CRM that automates the generation and processing of quotes, orders, and contracts. It enables your sales team to create quotes quickly and with minimal errors and efforts.

Salesforce CPQ can be integrated with ERP systems by converting Salesforce CPQ lead-to-order data into transactional data. This allows ERP systems to take over matching data and use it for accounting functions.

an external ETL tool can be used to batch load the records into Salesforce from the ERP system. This can handle large amounts of records that need to be updated sporadically or on a monthly basis.

https://www.rapidionline.com/blog/salesforce-cpq-data-integration-increase-sales

https://www.salesforce.com/products/cpq/resources/what-is-salesforce-cpq/

Given the sporadic nature of updates and potentially large volumes of records that need to be updated in Salesforce, using an external ETL (Extract, Transform, Load) tool to batch load records is the most efficient strategy. ETL tools are designed to handle large data volumes and can schedule batch loads during off-peak hours to minimize the impact on system performance. This strategy aligns with Salesforce's own recommendations for handling bulk data operations, as documented in Salesforce's Bulk API Developer Guide.

Question: 5

A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.

Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?

Choose 2 answers

ACollaboration between lines of business

BSimple security architecture across lines of business

CGlobal case management across lines of business

DAccess to shared lines of business data

Answer: A, D

Explanation:

A) Collaboration between lines ofbusiness.According to1and2, having a single-org architecture can facilitate collaboration between different lines of business by allowing them to share data, processes, workflows, reports, dashboards, etc. This can improve communication, efficiency, and productivity across the organization.

D) Access to shared lines of business data.According to1and3, having a single-org architecture can enable access to shared data across different lines of business by using common objects, fields, records, etc. This can improve data quality, consistency, and visibility across the organization.

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