Important Salesforce ADX261 Exam Questions
Salesforce Administer and Maintain Service Cloud ADX261 Exam
Attempt the Service Cloud Consultant practice test and solve real exam-like ADX261 questions to prepare efficiently and increase your chances of success. Our Salesforce ADX261 practice questions match the actual Administer and Maintain Service Cloud exam format, helping you enhance confidence and improve performance. With our ADX261 practice exam software, you can analyze your performance, identify weak areas, and work on them effectively to boost your final Service Cloud Consultant exam score.
| Vendor: | Salesforce |
|---|---|
| Exam Name: | Administer and Maintain Service Cloud |
| Registration Code: | ADX261 |
| Related Certification: | Salesforce Service Cloud Consultant Certification |
| Exam Audience: | Salesforce administrators and consultants, |
Total Questions
197
Last Updated
26-08-2026
Exam Duration
2 days class MINUTES
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GET FULL PDFQuestion: 1
[Case Management]
Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.
Which Service Console productivity tool should a consultant recommend?
Question: 2
[Integration and Data Management]
A consultant has been hired to integrate a client's phone system with Salesforce.
What should the consultant consider using for this integration?
Question: 3
[Knowledge Management]
Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management.
What should the consultant recommend to decrease case closure time?
Question: 4
[Case Management]
Universal Containers has a case handling process that requires each case to go through a
series of steps within a specified amount of time from case submission to case closure.
Which solution should a consultant recommend to meet these requirements?
Question: 5
[Knowledge Management]
Universal Containers wants Salesforce to suggest Knowledge articles to agents based on
information about the case.
Which solution should a consultant recommend?
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