Important ServiceNow CIS-SPM Exam Questions

Answer: A, D

Explanation:

The Project Management application supports two types of external dependencies: hard dependency and soft dependency. A hard dependency is a dependency that must be met before a task can start or finish. A soft dependency is a dependency that is preferred but not mandatory for a task to start or finish. You can find more information about these dependency types in theProduct Documentationfor ServiceNow.

Answer: B

Explanation:

If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in theProduct Documentationfor ServiceNow.

Answer: B

Explanation:

According to the ServiceNow documentation1, the Project Workspace is a central location for creating and managing projects. It provides a graphical interface that allows users to view and edit project information, such as tasks, resources, risks, issues, and dependencies. The Project Workspace also enables users to collaborate with team members and stakeholders, track project progress, and generate reports.

The other options are incorrect because:

A)A central location to view of all projects in a portfolio to prioritize work: This describes the Portfolio Workbench, not the Project Workspace2.

C)A central location transform the navigation of lists and forms into an interactive graphical experience: This describes the Lens, not the Project Workspace3.

D) A central location for viewing and assessing business demands: This describes the Demand Workbench, not the Project Workspace.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectWorkspace.html2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_PortfolioWorkbench.html3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/concept/c_Lens.html : https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandWorkbench.html

Answer: A, C, E

Explanation:

the default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template. The other options are incorrect because:

B)Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record2.

D)Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record3.

1:12: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTaskTable.html3: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/concept/c_TableHierarchy.html

Answer: A, B

Explanation:

According to theTeamspacesdocument, features such as idea and demand assessments are not included in a teamspace application by default, but can be added in teamspace settings. Idea is a feature that allows users to submit and vote on ideas for new or improved products, services, or processes. Demand assessments are a feature that allows users to evaluate the demands based on various criteria, such as strategic alignment, risk, and return on investment. The other options are not correct, as they are features that are included in a teamspace application by default. Workbench configuration is a feature that allows users to customize the workbench for the teamspace. Project is a feature that allows users to create and manage projects within the teamspace.