Important ServiceNow CIS-SP Exam Questions

Answer: A

Explanation:

Setting up a domain contains relationship is a good practice to allow Service Providers to view all customer data. This approach leverages ServiceNow's domain separation capabilities, which enable data segregation and access control across different domains. By configuring a domain contains relationship, you can ensure that Service Providers have the necessary visibility into customer data while maintaining proper data governance and security.

* ServiceNow Domain Separation Documentation

* ServiceNow Knowledge Base Article

Answer: B, C, E

Explanation:

In ServiceNow, domain separation allows for the segregation of data, processes, and administrative tasks into logical groupings called domains. Within these domains, you can create specific business logic that is unique to each domain. The business logic that can be created in a domain includes:

* Business Rules: These are server-side scripts that execute when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to apply business logic across all applications within a domain1.

* Email Notifications: These can be configured to respond to various events within a domain and can be set up to target users within specific domains. This allows for domain-specific communication strategies2.

* Script Includes: These are reusable server-side scripts that can be included in other scripts. Script includes can be used to store common functions or classes that are applicable to the domain-specific business logic3.

UI Policies and UI Scripts, while they can be part of the user interface customization in a domain-separated environment, are not considered business logic in the context of this question. UI Policies dynamically change information on a form and UI Scripts can add JavaScript to forms. However, they do not define the underlying business logic like Business Rules, Email Notifications, and Script Includes do.

For further details and best practices regarding domain separation and the creation of business logic within domains, you can refer to the ServiceNow documentation and resources provided23.

Answer: B, C

Explanation:

Visibility in ServiceNow can be granted to users through Group Membership and Role.

* Group Membership: Users can be assigned to specific groups, and these groups can be granted visibility to certain records or functionalities within ServiceNow. This method allows for efficient management of user permissions based on their group affiliations.

* Role: Roles define a set of permissions that can be assigned to users. By assigning roles to users, administrators can control what users can see and do within the platform. Roles are a fundamental part of access control in ServiceNow.

* ServiceNow User Criteria and Access Control

* ServiceNow Group Management

Answer: B

Explanation:

In ServiceNow, domain separation allows for the partitioning of data, processes, and administrative tasks into distinct domains within the same instance. When it comes to business rules, if a business rule exists in the parent domain and another non-overriding business rule exists in the child domain, both rules will be executed for the child domain1.

This behavior is part of the domain hierarchy logic, where the child domain inherits the properties and rules of its parent unless explicitly overridden. Since the business rule in the child domain is non-overriding, it does not cancel or replace the parent domain's rule. Instead, it adds to the logic that will be processed when the conditions for the business rule are met.

Therefore, when an action occurs that triggers the business rules, the system will first run the business rule from the parent domain followed by the business rule from the child domain. This ensures that the foundational logic set by the parent domain is always applied, while still allowing for additional, domain-specific customizations in the child domains2.

It's important to note that this behavior can be controlled and configured according to the needs of the organization, and understanding the implications of domain inheritance is crucial for proper domain separation management in ServiceNow3.

Answer: D

Explanation:

ServiceNow recommends a domain separation approach that maximizes the use of standard configurations while minimizing custom configurations. This approach ensures maintainability, scalability, and ease of upgrades. The recommended approach is:

* 80% or more Standard: Utilizing out-of-the-box (OOTB) configurations as much as possible to leverage ServiceNow's built-in capabilities and best practices.

* 15% or more data-driven: Using data-driven configurations to adapt to specific business needs without extensive custom coding.

* Less than 5% Configuration: Minimizing custom configurations to reduce complexity and potential issues during upgrades.

This strategy aligns with ServiceNow's best practices for domain separation, ensuring that the system remains robust and easier to manage.

1: ServiceNow Domain Separation Best Practices 2: Understanding Domain Separation in ServiceNow