Important ServiceNow CIS-ITSM Exam Questions

Answer: B

Explanation:

In the Problem Management lifecycle within ServiceNow, when a permanent fix is identified but cannot be implemented---due to cost, high risk of downtime, or business priority---the organization must formally acknowledge this decision. By selecting Accept Risk, the Problem record moves to a 'Closed' state with a resolution code indicating the risk has been accepted. This ensures the Known Error remains documented in the system (often via an associated Knowledge Article) so that the Service Desk is aware of the workaround, even though a permanent resolution will not be applied.

Answer: B

Explanation:

In Change Management, specifically when using the Change Model framework (introduced in the Rome release to provide more flexibility than legacy workflows), state transitions are governed by specific conditions. For a Change Request to move from the Authorized state (where it has been vetted by the CAB or technical leads) to the Scheduled state (where it is ready for implementation), the system must verify that the necessary approvals have been granted. Therefore, the 'Requires' field is set to Task is Approved to ensure that the transition only occurs once the approval engine returns a positive result.

Answer: B

Answer: A

Answer: B