Important ServiceNow CIS-HAM Exam Questions

Answer: C

Explanation:

Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.

A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.

A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.

An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.

A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.

The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.

References:

1: ServiceNow Create - Now Create

2: Project Methodology - Customer Success - ServiceNow

3: Now Create: Faster implementations, better outcomes - ServiceNow

Answer: D

Explanation:

When disposing of an IT asset through a vendor, the asset manager should attach acertificate of destructionto the retired asset's record1.

A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.

A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.

A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1.References:

1: Hardware Asset Disposal

Answer: D

Explanation:

To utilize the contract rate cards features, you need to activate theRate Managementplugin, which provides the ability to define and manage rates for various types of costs and expenses1.

The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract.This is similar to a rate card cost, except the contract contains all the costs2.

The other plugins are not required to use the contract rate cards features.TheFinancial Managementplugin provides the ability to track and manage the financial performance of your IT services3.TheContract Managementplugin provides the ability to create and manage contracts for assets, services, and vendors4.TheCost Managementplugin provides the ability to track and allocate costs for configuration items, tasks, and projects5.References:1: Rate Management2:Cost Management --- ServiceNow Elite3: Financial Management4: Contract Management5: Cost Management

Answer: C

Explanation:

The Hardware Asset dashboard is a collection of data visualizations that show key metrics on your hardware and consumable models and assets for the entire asset life cycle1.

The tabs in the Hardware Asset dashboard are updated in real time, meaning that they reflect the latest data from the Hardware Asset Management application2.

The tabs in the Hardware Asset dashboard are not based on scheduled jobs, hourly intervals, or 15-minute intervals, as these options would not provide the most accurate and up-to-date information on your hardware assets.References:1:Hardware Asset dashboard - Product Documentation: San Diego - ServiceNow2:Hardware Asset Management overview - ServiceNow - Now Support

Answer: B, D

Explanation:

Amodel categoryis a classification of models that defines how they are managed in the system1.It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.

Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function.Their primary function is to define the relationship between configuration management and asset management1.

Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2.Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.

Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1.For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1.Other model categories, such as Consumable, require manual creation of assets from the product catalog1.

Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1.This enables better visibility, control, and alignment of IT assets and services1.

References:

1: ServiceNow Product Documentation: Model Category

2: ServiceNow Product Documentation: Configuration Management

3: ServiceNow Product Documentation: Asset Management