Important WGU Organizational Behaviors and Leadership Exam Questions

Answer: A

Explanation:

Maslow's hierarchy of needs is a theory in psychology that categorizes human needs into five levels, with social needs being one of them. These needs include affection, acceptance, friendship, and a sense of belonging. According to Maslow, fulfilling these social needs is essential for individuals to move on to higher levels of the hierarchy, such as esteem and self-actualization.

Answer: C

Explanation:

In groups that are not very cohesive, members are less likely to conform to group norms. If the performance norms are low, this lack of conformity can lead to higher individual productivity as members are less influenced by the group's low standards and may strive to perform better on their own.

Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.

Hackman, J. R. (1987). The design of work teams. In J. Lorsch (Ed.), Handbook of Organizational Behavior. Prentice Hall.

Answer: C

Explanation:

Mentoring a less-experienced employee often involves counseling and sponsorship. Counseling provides guidance, advice, and support to help the mentee navigate their career and personal challenges. Sponsorship involves the mentor advocating for the mentee's advancement and providing opportunities for growth and visibility within the organization. Both approaches are crucial for developing the mentee's skills and confidence.

Answer: A

Explanation:

Virtual teams are composed of members who are geographically dispersed but use technology to collaborate on tasks and projects. Given that the sales agents will be working in various regions across the United States, virtual teams are the ideal solution. They enable employees to stay connected and participate in weekly sales meetings via video conferencing, email, and other communication tools, ensuring continuous collaboration and engagement without the need for physical presence.

Answer: B

Explanation:

Self-managed teams are groups of employees who are given the autonomy to manage their own tasks and make decisions. These teams can enhance productivity and manufacturing output by increasing employee engagement, responsibility, and flexibility in task management. Self-managed teams are known for their ability to adapt to changes and continuously improve processes, making them an ideal choice for increasing productivity.