Important PeopleCert ITIL 4 DITS Exam Questions

What is the FIRST step in creating a measurement and evaluation system?

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.

Which aspect of the service value system is the organization reviewing?

An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.

Which concept BEST explains the focus of this review?

An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.

Which is the BEST strategy to meet the demand in this market?