Important PeopleCert ITIL 4 Foundation ITIL 4 Exam Questions

Answer: B

Explanation:

Think and work holistically

No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.

https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=5.,rather%20than%20as%20separate%20parts.

Answer: A

Answer: D

Explanation:

The 'start where you are' guiding principle advises organizations to observe and understand the current state of affairs before initiating any improvement or change1.This principle also recommends using source data, involving people who know the service, and applying risk management when considering new processes2.However, this principle does not suggest discarding existing processes before assessing their usefulness, as this would be wasteful and potentially harmful3.Reference:ITIL Foundation - ITIL 4 Edition, page 7;ITIL 4 -- A Pocket Guide, page 26;ITIL 4 Practice Guide: Start Where You Are, page 9.

Answer: A

Explanation:

Nonrepudiationprovides an assurance that the sender of data is provided with proof of delivery and the recipient is provided with proof of the sender's identity, so neither can later deny having processed the data. Further, this concept can apply to any activity, not just the sending and receiving of data; in a more general sense, it is a mechanism to prove that an activity was performed and by whom. Nonrepudiation is typically comprised ofauthentication, auditing/logging, and cryptography services.

https://www.sciencedirect.com/topics/computer-science/nonrepudiation

Answer: A

Explanation:

The purpose of the change enablement practice is to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.