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PeopleCert ITIL 4 Strategist: Direct, Plan and Improve DPI ITIL4-DPI Exam

Attempt the ITIL practice test and solve real exam-like DPI ITIL4-DPI questions to prepare efficiently and increase your chances of success. Our PeopleCert ITIL4-DPI practice questions match the actual ITIL 4 Strategist: Direct, Plan and Improve exam format, helping you enhance confidence and improve performance. With our DPI ITIL4-DPI practice exam software, you can analyze your performance, identify weak areas, and work on them effectively to boost your final ITIL exam score.

Vendor:	PeopleCert
Exam Name:	ITIL 4 Strategist: Direct, Plan and Improve
Registration Code:	ITIL4-DPI
Related Certification:	PeopleCert ITIL Certification
Exam Track:	IT Governance & Service Management
Exam Audience:	ITIL IT Managers and Engineers,

Total Questions

Last Updated

24-08-2026

Exam Duration

28 MINUTES

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Question: 1

Which describes 'scope of control'?

AThe content of a service improvement plan

BThe set of risks that are owned and assessed by a department manager

CThe extent to which a manager can direct the actions of team members

DThe number of managers to whom an individual must provide regular reports

Answer: C

Explanation:

In DPI, scope of control refers to the authority and influence a manager has over people and activities. It defines how far their decision-making power extends---essential for ensuring clarity in governance and accountability. It is not about risks owned (B), reporting relationships (D), or specific improvement content (A).

(Reference: ITIL 4 Strategist DPI, section on 'Governance structures -- scope of control vs. span of control')

Question: 2

As a result of feedback from customers received at regular service reviews, an organization with a large number of users is migrating an important IT service to a cloud service provider. The service functionality and the user interface will not change, but the availability and performance should improve.

Which communication plan is MOST appropriate?

ALaunch the project using a self-help portal to ensure maximum coverage; ensure the same message gets to customers and users

BDiscuss the impact of the changes on the customers at the next service review; send users an email detailing change dates and the expected benefits

CExplain the benefits to customers in an email; hold discussions with users to explain the changes

DLaunch the upgraded service then discuss its effects at a future service review; use the service desk to deal with any user issues

Answer: B

Explanation:

In DPI, effective communication is critical in organizational change management. For large user bases, the communication plan must:

Engage customers directly in reviews (two-way communication),

Provide clear, proactive messaging to users (email with dates and benefits).

This ensures visibility and minimizes confusion. Options A and D lack adequate two-way engagement, and C provides fragmented communication. Option B reflects DPI's emphasis on timely, consistent, and role-appropriate communication.

(Reference: ITIL 4 Strategist DPI, section on 'OCM -- communication and stakeholder engagement in change')

Question: 3

An IT department is functioning as a service provider for the company it is a part of.

Which statement about this provider's governance is CORRECT?

AAn internal service provider's governance is limited to external factors such as regulations and legislation

BAn internal service provider is not subject to governance because they are part of the same company

CAn internal service provider cannot govern itself unless it has specifically delegated the authority by the company's governing body

DAn internal service provider must use the service value system instead of governance

Answer: C

Explanation:

DPI clarifies that governance always comes from the organization's governing body. Internal service providers do not operate independently; they must follow the governance structures of the parent organization. They may only self-govern if explicitly delegated authority. Option A is incorrect (governance covers internal and external). Option B is false---governance always applies. Option D is misleading; the SVS supports governance, not replaces it.

(Reference: ITIL 4 Strategist DPI, section on 'Governance in internal and external service provider contexts')

Question: 4

A manager is planning which interfaces will be needed across the value stream when a new service is created.

Which of these steps should be carried out FIRST?

AIdentify tools that will be used to develop and deploy the service

BIdentify practices that will be used to create and manage the service

CIdentify utility and warranty requirements for the service

DIdentify and involve stakeholders in the service

Answer: D

Explanation:

According to DPI, the first step in value stream planning is to involve stakeholders. Stakeholders help identify requirements, expectations, and dependencies, ensuring the value stream design supports utility (fit for purpose) and warranty (fit for use). Tools and practices (A and B) come later, once needs are clarified. Utility and warranty requirements (C) are critical, but they must be established with stakeholder input, not in isolation.

(Reference: ITIL 4 Strategist DPI, section on 'Value stream mapping -- stakeholder involvement in design')

Question: 5

An internal service provider is creating a business case to justify the purchase of a new service management toolset. The business case includes several options from multiple vendors.

Which is MOST important to include in the business case?

AThe techniques used to develop the service provider's strategy

BThe risks to the toolset vendors of not selecting their product

CAn evaluation of organizational constraints on the use of the toolset

DA description of how the guiding principles will be used to implement the toolset

Answer: C

Explanation:

DPI explains that a business case must include an evaluation of constraints (financial, technical, cultural, and organizational) that might affect adoption of the solution. This ensures feasibility and realistic planning. Option A (strategy techniques) is irrelevant here. Option B is vendor-focused, not organizational. Option D (guiding principles) supports implementation but is not central to justifying the case.

(Reference: ITIL 4 Strategist DPI, section on 'Business cases -- evaluating options and constraints')

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