Important Cisco 100-140 CCST IT Support Exam Questions

You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:

I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.

What should you do?

A user needs to reset their password based on feedback after a security concern.

You want to provide an example of a strong password to the user based on the following company guidelines shown:

Must have 8 to 15 characters

Must contain lowercase letters

Must contain at least 2 numbers

Must begin and end with a letter

Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)

Which password could you use as an example?

A customer reports the following problem:

I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonom

a. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.

What should the customer do to solve this problem?

Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.)

Note: You will receive partial credit for each correct selection.

Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)

Note: You will receive partial credit for each correct selection.