Important Cisco 100-140 CCST IT Support Exam Questions

Answer: B, C

Explanation:

Fingerprint is a unique biometric identifier and qualifies as PII.

Email Address directly identifies or contacts an individual.

Date of Birth is a personal datum that, when combined with other data, identifies someone.

Answer: B

Explanation:

The screenshot shows that John Douglas is explicitly denied 'Read & execute' permissions on the file Test.docx, which overrides any inherited allow permissions. To allow John to edit the file, you must modify the NTFS permissions on the file and remove or change the Deny rule that applies to his account. Simply allowing 'read & execute' would not be enough; you must grant 'Modify' or higher and remove the Deny.

Answer: D

Explanation:

Payment card data and other sensitive personal information must be protected according to security policies and compliance requirements (e.g., PCI DSS). Storing the data in approved encrypted storage ensures it remains secure and accessible only by authorized personnel.

Answer: C

Explanation:

This scenario is a classic example of email spoofing and a social engineering attack. You should contact the IT department immediately using internal communication methods to verify the legitimacy of the request. Never respond or take action based on suspicious emails.

Answer: A

Explanation:

To access a shared folder from a Windows computer, the technician should map a network drive by choosing a drive letter and specifying the path (e.g., \\ServerName\SharedFolder). This enables easy and persistent access to the shared folder.